Frequently Asked Questions

Yes, RummyTime is entirely safe and secure to use, and follows strict fair gameplay policies.

• RummyTime is an ISO-certified gaming platform.
• All payment gateways used by RummyTime are PCI DSS (Payment Card Industry Data Security Standards) compliant. They follow a universal set of rules and regulations that are set by global entities like Visa, Mastercard, and other international organisations.
• RummyTime has a “No-bot” certification, which clearly states that we do not have any systems that allow the usage of bots to control, mimic, assist, aid, or override real player actions.
• RummyTime’s card shuffling system has been RNG certified by iTech Labs (Australia). RNG uses an algorithm to generate random numbers which ensures that all players get cards selected randomly from a well-shuffled deck and are dealt with fairly by the system without any bias.

There are two ways to get the RummyTime app on your mobile:

• Download it from www.rummytime.com
  • Visit www.rummytime.com and download the app by simply clicking on the “Download Now” button.
  • You will need to install the downloaded apk.
  • Register on the app with your mobile number to start playing.
• Download it from Google Play Store.
  • Open Google Play Store on your mobile and search for “RummyTime cash app”.
  • Download the RummyTime cash app.
  • Register with your mobile number.
  • Complete your KYC verification.
  • You will need your PAN card and address proof (Aadhaar card, Voter ID, etc.) to verify your KYC. It only takes 2 minutes.
  • Once your KYC documents have been verified, you can start playing cash games on the app.

Yes, our practice games are free. You can play as many practice games as you want.

• Open the RummyTime app and click on “Practice”, located at the bottom of each game variant.
• Select the practice game you want to play (Deals, Pool, Points).
• Select the number of players you want to play with (2 or 6) and start the game.

You can also try out our free tournaments.

• Open the RummyTime app and click on “Tournaments”, located at the left corner.
• Click on “Free Tourney”. You will see all the free tournaments available for you to play.
• Select the tournament you want to play and register for it.
• Check the timings and wait for it to start.

To add cash to the RummyTime account:

• Click on the “Add Cash” button located at the top right corner of the app.
• Enter the amount you want to add.
• Select a payment mode through which you want to add cash.
• You can add cash through UPI (GPay, PhonePe, Paytm), credit/debit cards, Paytm wallet, and net banking.
• The minimum amount you can add is ₹50.
• You need to be a KYC-verified player to add cash. It just takes 2 minutes to verify your documents.
• You can add anywhere between ₹50 to ₹50,000 if your KYC is complete.

Yes, your data is completely safe with RummyTime.

• At RummyTime, we take technical and organizational measures to keep your personal information and bank account details secure.
• All information transmission across systems is done through secure channels to prevent the interception of sensitive data.
• Our app is SSL (Secure Sockets Layer) certified. It keeps all your data safe through encryption.
• As per our corporate policy, we do not share your data with any 3rd party.

Yes, your money is safe with RummyTime.

• The amount you deposit in your RummyTime account is maintained in an escrow account with a regulated entity.
• An escrow account is maintained by a 3rd party which ensures all your payments are swift and secure.
• All our payment gateways adhere to PCI DSS (Payment Card Industry Data Security Standards). They follow a universal set of rules and regulations that are set by global entities like Visa, Mastercard, etc.
• By verifying your KYC details, we apply additional checks to keep your account safe.

Yes, RummyTime gives you Discount Credits every time you make a deposit. The amount of DC you get may vary depending on current offers and your deposit amount. You can use DC to join and play cash games. You will also get many personalised offers and rewards as you keep playing.

Your KYC documents need to be verified before you can withdraw your winnings. It takes less than 2 minutes to complete the process.

• Go to the profile section of the app, located in the top left corner.
• Click on “Withdrawals”.
• Enter the amount you want to withdraw and confirm.
• You can add a UPI ID or your bank account details to withdraw your winnings.
• 97% of withdrawal requests are processed within a minute.
• The minimum amount that you can withdraw is ₹100.
• The maximum amount that you can withdraw is ₹1,00,000 per transaction. You can withdraw your winnings instantly.

There are two types of tournaments on RummyTime – Cash tournaments and Free tournaments.

• There is a fixed ‘buy-in’ amount for cash tournaments, where a player can enter the tournaments and win money, which can be withdrawn.
• Free tournaments are tournaments that have no entry fee. You can join them and win Discount Credits. These Discount Credits can then be used to play any cash games available on the platform.

To access the tournaments

• Open the RummyTime app and click on the “Tournaments” tab.
• Browse through the details of tournaments and choose the one you want to participate in.
• Click on the “Join Now” button to register for the tournament and wait for it to start.

If your transaction has failed and any amount has been debited from your account and is not reflected in your RummyTime wallet, it will be returned to your account within 7 bank working days.
Why does this happen?
This happens when the bank is not able to transfer your money to RummyTime due to a technical issue. Your money is safe and will be returned to your account within 7 working days.

If you have added cash to the wallet and your transaction is successful but is not reflecting in the wallet then please wait for some time for the issue to get resolved. We would like to reassure you that your money is safe with us & with our Instant withdrawal facility you can withdraw the same any time you want.
Why does this happen?
There might be technical issues on the bank’s side or downtime of their servers which may be causing the delay. Normally, this will get resolved once the issue on the bank’s side is resolved.

RummyTime brings to you same-day withdrawals all 365 days (Including Bank Holidays),

• If the request is provided before 3:00 PM you will receive the withdrawal funds by 9 PM the same day.
• If you provide the request after 3:00 PM you will receive the withdrawal funds by 9 PM the next day.

You can use your credit card, debit card, net banking, and UPI IDs to add cash on RummyTime. You can also use your Paytm and MobiKwik wallet too.

RummyTime’s customer support team is ready to assist you 24*7 in 5 regional languages.

• You can reach out to them by writing an email to support@rummytime.com or call at 9513966060
• They can help you with add cash, withdrawal, gameplay, or any other topics related to RummyTime.

If you are unable to add cash via UPI, it is possible that your bank might be facing some technical issues. We would suggest that you try and add cash again after some time.
Why does this happen?
Usually, this can happen when you try to add cash during bank holidays or if banks are undertaking maintenance activities. The time may vary from bank to bank but most bank servers go under maintenance late at night.

It’s very simple. Just download the app from www.rummytime.com and install it. Register for free and start playing your favourite rummy games.

Yes, you can play as many practice games as you want on RummyTime. You can move to the cash games when you feel you’re ready for it.

On RummyTime, you can play as many cash games and tournaments as you want. However, we encourage you to please play responsibly at all times and set your add cash and daily time limit through the responsible gaming section on the app.

Once you win a game, you get your winnings transferred to your RummyTime account instantly. From your RummyTime account, you can get your winnings transferred to your bank account within seconds.

We do understand your problem that you faced a disconnection issue while playing. Online gaming requires a constant and stable internet connection. As a user, we feel that our internet is stable and working fine. Also, when we browse another website it seems to be running inflow. But even a slight fluctuation in your internet leads to disconnection of games at RummyTime.

For a smooth experience, make sure that your device is connected to a reliable network and that your device’s signal is strong. We recommend playing over wifi, or at least a solid 3G/4G connection.

You can access the Tournaments which you can participate in by clicking on the Tournament icon on the Lobby page of our website/app.

A waitlist is the number of players waiting to join a tournament. In case all the seats in a tournament are occupied, a waitlist begins. Chances are, you can enter a tournament from the waitlist as well.

In order to play online games, you need a stable and steady Internet connection. Your internet may appear to be stable and working fine, but in reality, it may be fluctuating.

For a smooth gaming experience, please make sure your device is connected to a reliable network and has a strong signal. It is recommended that you perform a speed test to check your internet connection’s speed.

You can report fraud or make a complaint by writing to support@rummytime.com for a resolution. For a thorough investigation, please provide us with the complete details, such as the game date, table number, and the complete issue, along with video or screenshots of the game, when writing a complaint. Incomplete details will delay the whole process.

Please note that all complaints are kept confidential. We will act to resolve complaints within the turnaround time. Post the investigation, any decision taken by RummyTime following a complaint will be irrevocable.

Most tournaments can accommodate a limited number of players only. If you have registered for the tournament but your seat is not confirmed, it means that you are on the waiting list for the tournament. Your seat will be confirmed once other player/players cancel their entry. We will notify you once your seat is confirmed.

There are two ways to get a free tournament ticket:

• Scratch card: Use your daily free card every day. You might get a free tournament ticket.
• Play cash tournaments: Look out for tournaments which offer free tournament tickets to top players.

You can refer a friend with the “Referral” option which is available in the main RummyTime (Bottom Right Side of the app) page through Whatsapp and various social platforms.

The mobile number is used to verify your identity and you also get all your OTPs and important messages on your number. Sharing the email ID is optional but highly recommended to get all the rummy-related offers.

Rummy players playing real cash games online from Andhra Pradesh, Telangana, Tamil Nadu, Assam and Odisha State are prohibited to play cash games. The state government has passed an Ordinance amending the Gaming Act 1974 banning online Rummy in these states.

However, you can continue to play practice Rummy games for free on our app or website.

To update your KYC document, visit the “Profile” Section on your Lobby page, under the same you would have an option called “KYC”, In the same option you can update your KYC details.

Once your KYC details have been updated it would take 2 Business days to verify. You would receive a Mail & an SMS on your KYC approval or disapproval status.

TDS is the “Tax Deducted at Source,” which we are legally obliged to deduct on all winnings of more than ₹ 10,000/- in a single tournament, or a single Pool Rummy game or Points Rummy game.

Yes, we have a multilingual support team that is ready to answer your questions in Hindi, English, Malayam, Kannada, and Telugu. You can also call us on RummyTime helpline number.

To complete your KYC, you will need the following documents:

PAN card

and

Any one of the following as address proof:

• Aadhaar
• Driving Licence
• Voter ID

Please note that the name on your PAN card should match the name on your address proof. Also, you should not be playing from any of the states that have put restrictions on online rummy – Andhra Pradesh, Odisha, Sikkim, Nagaland, Tamil Nadu, and Telangana.

RummyTime offers instant money withdrawal to all its users. It usually takes less than 60 seconds for the money to reach your bank account. Please note, you should be a KYC-verified player to place a withdrawal request.

Your KYC documents may be rejected for one of the following reasons:

• The name on the PAN card and the name on the bank account details are not the same.
• Incorrect document uploaded.
• The image uploaded is not clear.
• You are playing from a state that has banned online rummy. Those states are – Andhra Pradesh, Odisha, Sikkim, Nagaland, Tamil Nadu, and Telangana.

Your bank details may be rejected for any one of the following reasons:

• Our system has identified that the bank account linked with the RummyTime account has breached our fair play policy.
• The name on your bank details does not match with the name on your PAN card.
• The image you have uploaded is not clear.

Your registration at RummyTime is restricted to a single user account, which will be used by you to avail of our services. You cannot use the same KYC documents to create a new account on the platform.

Your KYC documents need to be verified before you can withdraw your winnings. It takes less than 2 minutes to complete the process.

• Go to the profile section of the app, located in the top left corner.
• Click on “Withdrawals”.
• Enter the amount you want to withdraw and confirm.
• You can add a UPI ID or your bank account details to withdraw your winnings.
• 97% of withdrawal requests are processed within a minute.

There are 3 possible states for your withdrawal request:

• Successful – This means that your withdrawal request has been completed. You can check your bank account statement to confirm the same.
• In Progress – This means that your withdrawal request is yet to be completed. In this case, the money has not reached your account yet and is with your bank.
• Failed – This means that your withdrawal request has failed and the amount has been added back to your RummyTime wallet.

RummyTime provides you with lightning-fast withdrawals. Here are a few key points to remember when placing a withdrawal request:

• • You need to be a KYC-verified player to place a withdrawal request.
  • You can withdraw your winnings only.
  • Minimum amount that you can withdraw is ₹100.
  • The maximum amount you can withdraw is ₹1,00,000 per transaction.

There are no hidden charges for withdrawals, it is absolutely free.

When you raise a withdrawal request, we process it instantly. However, your withdrawal may get delayed because of issues with your bank server or payment. We’d suggest you wait for at least 3 hours before you get in touch with your bank to get the latest update. In case your withdrawal gets cancelled, the money is returned to your RummyTime account immediately.

This happens when your add cash has failed. In this case, money is returned to the source account within 3 days if the transaction has been done through UPI or a wallet partner. If you have used a card or net banking, the money will be returned to your account within 7 working days. Please check your bank statement to confirm that the money has been returned to your account.

No, you cannot withdraw funds from your deposit balance. You can only withdraw your winnings.

To add cash to the RummyTime account:

• Click on the “Add Cash” button located at the top right corner of the app.
• Enter the amount you want to add.
• Select a payment mode through which you want to add cash.
• You can add cash through UPI (GPay, PhonePe, Paytm), credit/debit cards, Paytm wallet, and net banking.
• The minimum amount you can add is ₹50.
• You can add up to ₹50,000 per transaction if your KYC documents are verified.

Yes, you can delete your saved card through the app itself. Here’s how:

• Click on Support (bottom left corner of lobby).
• Click on Preferences
• Select “Saved Cards” and then delete the card you want.

You can also send an email about your request to customer.support@rummytime.com and we will make sure your card details are deleted from the app.

No, currently we don’t accept payments through Amex cards. However, you can transfer money from your Amex card to your Paytm account and then add cash through the Paytm wallet.

Deposited money cannot be withdrawn from RummyTime. We suggest you check the amount carefully before making a deposit.

FreeCash is a reward that is directly sent to your deposit balance. You can use it to play cash games. Here’s how you can get it:

• Offers: Look out for offers that have FreeCash as a reward.
• Challenges: Check out your daily challenge because often you get a FreeCash reward on completing it.

Yes, usually if you do not use your FreeCash within 30 days of getting it, it is removed from your deposit balance. We recommend you use it to play cash games for free before it expires.

GameCash is additional promotional cash that you can get while playing cash games.

Here’s how GameCash works:

You get GameCash as a reward when you add cash, refer a friend or claim an offer.
GameCash can be used to get 10% discount on joining a table which is attributed towards commission.
Please note that GameCash has its own activation and expiration time, so please check it and use it before it expires.

You can get up to ₹10,000 GameCash with your 1st deposit on RummyTime. Here are a few things to keep in mind:

• The minimum amount you need to deposit to get a reward is ₹50.
• Please note that GameCash has its own expiration time. Use it before it expires.
• The maximum reward you can get is ₹10,000 GameCash. The minimum is ₹100 GameCash if you add ₹50 as your 1st deposit.

You can get up to ₹10,250 GameCash on your 1st add cash. GameCash depends on the value of your add cash.
**GameCash is subject to change based on ongoing offer

Every time you play a cash game on RummyTime, 10% of the GameCash will be released & which would be added to your account immediately once you finish the game.
For example – If you have an ₹ 100 GameCash and you play a deals rummy game of ₹ 200, then 10% of ₹ 200, i.e. ₹ 20 GameCash would be credited to your withdrawal balance once the game is completed irrespective of your winning or losing.If there are multiple GameCash pending, they would be released sequentially.All the GameCash allocated would expire in 7 days from the time of allocation.